Terms & Conditions – One Gram Oud

Last Updated: 5/2/2026

Welcome to One Gram Oud. By using our website or purchasing our products, you agree to the following terms and conditions:

1. Content & Use

• All content on this website, including images, text, designs, and fragrance compositions, is the intellectual property of One Gram Oud and protected by copyright laws.

• No content may be copied or used without prior written permission from the store.

2. Orders & Payment

• Orders are processed after confirming product availability.

• All prices displayed include applicable taxes (if any).

• Payment methods are as indicated on the website at checkout.

3. Product Preparation

• Oud products are carefully crafted using premium materials to ensure quality and fragrance longevity.

• Minor variations in shape, color, or scent may occur due to the handmade nature of the products, without affecting overall quality.

4. Shipping & Delivery

• Orders are shipped according to the timeframe specified at checkout.

• Customers are responsible for providing accurate delivery details. The store is not liable for delays caused by incorrect information.

5. Limitation of Liability

• The store is not responsible for misuse of the products or failure to follow recommended usage instructions.

• We guarantee authentic, high-quality products according to standard practices.

Contact: +974 3382 7111

Privacy Policy – One Gram Oud

Last Updated: 5/2/2026

At One Gram Oud, we are committed to protecting our customers’ privacy and personal data:

1. Information Collection

• We collect information such as name, phone number, email, and delivery address when placing an order.

2. Use of Information

• Customer data is used to process orders, communicate with clients, and enhance the shopping experience.

3. Information Sharing

• Customer data is not shared with third parties except for shipping purposes or as required by law.

4. Data Protection

• Appropriate security measures are implemented to protect data from unauthorized access or leaks.

5. Customer Rights

• Customers may request to update or delete their data in accordance with applicable laws.

Contact: +974 3382 7111

Return & Exchange Policy – One Gram Oud

Last Updated: 5/2/2026

Due to the nature of Oud products and luxury fragrances, the following policy applies:

1. General Policy

• Products may be returned or exchanged within 7 days of delivery, provided they are unused and in their original packaging.

2. Custom Products

• Customized products cannot be returned or exchanged unless there is a manufacturing defect or damage during shipping.

3. Process for Returns & Exchanges

• Customers must contact customer service to register a return or exchange request before sending the product.

• Customers bear the shipping costs if the return is for personal preference. The store covers shipping if there is a defect in the product.

4. Refund

• Refunds are issued using the original payment method within 7 business days after receiving and inspecting the returned product.

Contact: +974 3382 7111